Frequently Asked Questions

1. What types of jewelry do you offer? ▼

We offer a wide range of jewelry, including rings, necklaces, bracelets, earrings, and more. Our collection features a variety of styles from classic and elegant to modern and trendy, crafted from high-quality materials.

2. Are your jewelry pieces handmade? ▼

Many of our jewelry pieces are handmade by skilled artisans, ensuring unique designs and excellent craftsmanship. Each item’s product description will indicate if it is handmade.

3. What materials are used in your jewelry? ▼

We use a variety of high-quality materials such as gold, silver, diamonds and gemstones. Specific details about the materials used…

4. How can I find my ring size? ▼

To find your ring size, you can use our ring size guide available on the website. Alternatively, you can visit a local jeweler to get an accurate measurement.

5. Do you offer custom jewelry design services? ▼

Yes, we offer custom jewelry design services. If you have a specific design in mind, please contact our customer service team to discuss your ideas and requirements.

6. What is your return policy? ▼

We offer a 60-day return policy for all our jewelry. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please ensure the item is in its original condition and and that seal is not broken.

7. How do I care for my jewelry? ▼

To keep your jewelry looking its best, avoid exposure to harsh chemicals, and store it in a cool, dry place. Clean your jewelry regularly with a soft cloth.

8. Do you offer international shipping? ▼

Yes, we offer international shipping with DHL

9. What payment methods do you accept? ▼

We accept a variety of payment methods including Visa, MasterCard, PayPal, and Klarna. All payments are processed securely to ensure your personal information is protected.

10. How can I track my order? ▼

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

11. Can I change or cancel my order after it has been placed? ▼

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been shipped, it may not be possible to make changes.

12. How can I contact customer service? ▼

You can contact our customer service team via email at support@persicajewelry.com.